bv66 Privacy Policy — Your Data, Protected

1 Introduction & Scope

bv66 is an online gaming and sports betting platform operating in the Bangladesh market. We are committed to handling all personal data responsibly, transparently, and in accordance with internationally recognised data protection standards. This Policy applies to all personal data processed in connection with your use of the bv66 platform, including data collected during account registration, during gameplay, during financial transactions, and through communications with our support team.

This Policy applies to all players accessing bv66 from Bangladesh — whether from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location. It applies regardless of the device used to access the platform, including desktop computers, smartphones, and tablet devices.

By registering an account or using the bv66 platform in any capacity, you acknowledge that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to arrange account closure.

2 Data We Collect

2.1 Data You Provide Directly

When you register an account, verify your identity, make a deposit or withdrawal, contact our support team, or participate in any promotional offer, you provide personal data to bv66 directly. This includes:

• Registration data: full legal name, date of birth, email address, phone number, and district or city of residence.
• Identity verification data: copies of your National Identity Card (NID), passport, or birth registration certificate submitted during the KYC process.
• Financial data: your bKash, Nagad, Rocket, or Upay mobile account number; Visa or Mastercard details (last four digits and card type only); bank account information where applicable.
• Communications data: the content of any messages, emails, live chat conversations, or formal dispute notices submitted to bv66 support.

2.2 Data Collected Automatically

When you use the bv66 platform, certain data is collected automatically through technical systems. This includes:

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and session timestamps.
• Usage and behavioural data: pages and features accessed, games played, bet amounts, session duration, navigation paths, and referral source.
• Cookie data: data collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

3 How We Collect Data

bv66 collects personal data through the following channels:

• Account registration form: the primary source of identity and contact data when you sign up on bv66.onl.
• KYC document upload: identity and address documents submitted through the secure verification portal in your account dashboard.
• Payment processing systems: financial data is collected via the payment gateway integrations with bKash, Nagad, Rocket, Upay, and card payment networks.
• Platform interaction: gameplay activity, bet history, and navigation behaviour are recorded automatically through bv66's platform software.
• Customer support channels: live chat, email correspondence, and formal dispute submissions.
• Cookies and analytics tools: session-level and aggregated behavioural data collected via browser cookies and server-side analytics as described in Section 6.

4 How We Use Your Data

bv66 uses personal data only for legitimate, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which we use your data are:

• Account management: creating and maintaining your account, authenticating your login, managing account preferences, and communicating account-related updates.
• Age and identity verification: confirming that all registered players are aged 21 or above, in compliance with our responsible gaming obligations.
• Payment processing: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate transaction records.
• Fraud prevention and security: detecting and investigating suspicious activity, preventing unauthorised account access, and protecting the integrity of the platform.
• Responsible gaming compliance: monitoring gameplay patterns to identify potential problem gambling behaviour and applying responsible gaming tools where appropriate.
• Customer support: responding to enquiries, processing complaints, and resolving disputes.
• Legal compliance: meeting anti-money laundering (AML) record-keeping requirements and responding to lawful requests from regulatory authorities.
• Platform improvement: using aggregated, anonymised usage data to improve the design, performance, and user experience of the bv66 platform.
• Marketing communications: sending promotional offers and platform news to account holders who have opted in to receive such communications. You may opt out at any time via your account settings.

5 Data Sharing

5.1 Third-Party Service Providers

bv66 shares personal data with a limited set of trusted third-party service providers where necessary to operate the platform. All such providers are required to process data only on bv66's instructions and to maintain appropriate technical and organisational security measures. Categories of third-party providers who may receive personal data include:

• Payment processors: bKash, Nagad, Rocket, Upay, SureCash, and card payment network providers, for the purpose of processing deposits and withdrawals.
• Identity verification providers: third-party KYC and document verification services used to confirm the identity and age of account holders.
• Platform infrastructure providers: cloud hosting, server management, and database providers who store platform data on bv66's behalf under strict data processing agreements.
• Analytics providers: aggregated, anonymised usage analytics services used to measure platform performance — no personally identifiable data is shared with analytics providers.

5.2 Legal Disclosures

bv66 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory obligation. In all such cases, bv66 will disclose only the minimum data required to comply with the legal obligation and will, where permitted by law, notify the affected account holder.

5.3 No Commercial Data Sales

bv66 does not sell, rent, license, or trade personal data to third-party advertisers, data brokers, or marketing companies under any circumstances. Your personal data is not a commercial asset — it is information held in trust on your behalf to enable the bv66 platform to function safely and fairly.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. bv66 uses cookies and similar technologies (such as local storage and session tokens) to enable platform functionality, maintain your login session, and collect aggregated usage analytics.

6.2 Types of Cookies Used

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during a visit. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your preferences such as language settings and display options to provide a personalised experience across sessions.
• Analytics cookies: collect aggregated, anonymised data about how players navigate and use the bv66 platform, helping us to identify areas for improvement. These cookies do not identify you personally.
• Security cookies: support fraud detection and platform security systems by storing anonymised session identifiers used to flag anomalous access patterns.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair your ability to use the bv66 platform — features such as login, account management, and payment processing depend on essential cookies to function correctly. Disabling analytics or functional cookies will not affect core platform access.

7 Data Retention

bv66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes. The following retention guidelines apply:

• Account data: retained for the duration of the active account relationship and for a minimum of five years following account closure, to meet anti-money laundering record-keeping requirements.
• KYC and identity documents: retained for a minimum of five years following the conclusion of the business relationship, or longer if required by applicable law.
• Transaction records: deposit, withdrawal, and bet history records are retained for a minimum of five years following each transaction date.
• Support communications: customer support chat transcripts and email correspondence are retained for two years following the resolution of the relevant matter.
• Technical and usage data: server logs and anonymised usage analytics are retained for up to 24 months before being permanently deleted or fully anonymised.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

8 Data Security

bv66 implements a multi-layered technical and organisational security framework to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• Encryption in transit: all data transmitted between users and the bv66 platform is encrypted using TLS 1.2 or higher (256-bit SSL), preventing interception during transmission.
• Encryption at rest: sensitive personal data stored on bv66's servers, including financial records and identity documents, is encrypted at rest using AES-256 encryption.
• Password hashing: account passwords are never stored in plain text. They are processed through a one-way cryptographic hashing algorithm (bcrypt), meaning no employee of bv66 can ever retrieve or view your password.
• Access controls: internal access to personal data is restricted on a strict need-to-know basis. Role-based access control (RBAC) systems ensure that team members can only access the data necessary to perform their specific function.
• Two-factor authentication: 2FA is available for all bv66 accounts and is strongly recommended for all players. When enabled, 2FA provides a critical additional layer of protection against unauthorised login.
• Regular security reviews: bv66's technical infrastructure undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

While bv66 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights, bv66 will notify affected account holders without undue delay.

9 Your Rights

As a bv66 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request".

• Right of access: you have the right to request a copy of all personal data bv66 holds about you. We will respond to verified access requests within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your account dashboard.
• Right to erasure: you may request the deletion of your personal data where there is no legitimate legal or contractual basis for continued processing. Note that certain data — particularly transaction records required for AML compliance — must be retained for the statutory minimum period regardless of an erasure request.
• Right to restrict processing: in certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute regarding data accuracy is being resolved.
• Right to data portability: you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing communications via your account settings or by contacting support.
• Right to withdraw consent: where processing is based on your consent (e.g., analytics cookies or marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

The bv66 platform is strictly intended for adults aged 21 years and above. bv66 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the KYC process for all registered account holders.

If bv66 becomes aware that personal data has been collected from an individual under the age of 21, that account will be suspended immediately, any deposits returned to the verified payment source, and all associated personal data permanently deleted. If you are a parent or guardian and believe your child may have registered on the bv66 platform without your knowledge, please contact our support team at [email protected] immediately.

11 Third-Party Links

The bv66 platform does not contain links to third-party websites. However, game content provided by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — is delivered through licensed integrations. When you interact with game content provided by these studios, certain technical data (such as session identifiers and game outcome data) may be shared with the relevant studio as part of the game delivery process. bv66 ensures that all game studio integrations are governed by appropriate data processing agreements.

bv66 is not responsible for the privacy practices of any independent third-party entity. Players are encouraged to review the privacy policies of any third-party service with which they interact independently of the bv66 platform.

12 Policy Updates

bv66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made to this Policy, registered account holders will be notified via the email address on file or via a prominent notice on the bv66 platform.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. Continued use of the bv66 platform following notification of a Policy update constitutes acceptance of the revised Policy. If you do not agree with a revised Policy, you should discontinue use of the platform and contact support to request account closure.

We encourage all account holders to review this Policy periodically. Archived versions of previous Policy editions are available upon request from our support team.

13 Contact & Privacy Requests

For all privacy-related enquiries, data access requests, data erasure requests, or concerns about how bv66 handles your personal data, please contact our dedicated support team:

• Email: [email protected] (subject line: "Privacy Rights Request")
• Live Chat: available 24/7 from within your bv66 account dashboard
• Response Time: bv66 commits to acknowledging all privacy-related requests within 5 business days and to providing a substantive response within 30 days.